We have implemented a robust and meticulous supplier management system to ensure the highest quality standards. Our Supplier Qualification SOP includes a comprehensive 7-point questionnaire that standardizes our supplier quality management processes.

To provide our valued clients with accurate and complete factory SIDI, we have established a streamlined documentation and certificate management system. This enables us to deliver precise and up-to-date information online.

In order to maintain the highest level of quality control, we conduct regular on-site audits for our suppliers, categorized as A, B, and C. Audits are performed at intervals of 3, 6, and 12 months respectively. This rigorous auditing schedule allows for ongoing monitoring and evaluation of our suppliers' performance.

We’re focusing on the latest EC and US FDA’s regulations and issue the quality reports monthly for our clients and suppliers.

Before released from the port, the products should go through the retained sample check, in-house laboratory analysis and the third-party laboratory test to ensure the quality meet the requirement.

Our factory and R&D center know how to use the ingredients well in the finished products, which could help us to improve the characters of ingredients to match clients’ demands. Besides, with two-decade experience, we are also specialized in converting clients’ conception into a real production based on 1000+ formulations.

We offer the varied and flexible payment terms to clients with the good payment history whom are encouraged to apply for the credit term from us without considering risks before the quality confirmation.

All clients’ complaints will be taken seriously and disposed promptly by sales and QA/QC team, and once it’s caused by our quality fault, we will bear all clients’ loss including product value, shipping cost, duty fee, etc.

We insist upon purchasing $2million Product Liability Insurance for all products to protect clients from claims in the subsequent business though no claims and compensation happened in past 5 years.

7*24 hours

The customer service center in US/EU/China serves 7*24 hours in your time zone to offer the professional and timely advice and solutions.

8 Warehouses

We have 8 professional warehouses service at US, EU and China with stable stock for our advantage products to provide the prompt delivery.

600,000 ft²

The 600,000 ft² logistics service center in China supports us to customize the packings, labels, pallets and containers for clients.